PRIVACY NOTICE (v 1 2024)
INTRODUCTION:
The Protection of Personal Information Act (POPIA) requires us to inform you, the client, how we use, retain and disclose personal information that we collect from you.
We are committed to protecting your privacy and ensure that your personal information is used appropriately, transparently and according to applicable law (the right to privacy is protected by section 14 of the constitution).
Changes to this policy will be communicated by way of an updated “Privacy Notice” posted on our website (www.ethicobrokers.co.za).
WHAT INFORMATION WE COLLECT FROM YOU:
We represent you as your insurance broker. The type of information we collect from you will depend on the short insurance products selected by you. This information may include the following but is not limited to the list below:
a) Copy of your identity document or Identity number
b) Your bank account details
c) Your residential address
d) Your business address (where you own a business).
e) Physical protections at your residential address or business owned premises (for fire, theft and money insurance)
f) Copy of your driver’s license and details of your vehicle(s).
g) Five (5) years claims experience minimum
h) Copies of valuation certificates for your jewellery and watches
I) Tracking certificates for your vehicles
j) Copies of tracking certificates for your vehicles.
Additional data as may be required for the effecting of any specific insurances.
NB: We rely on you to inform us when your personal information changes to ensure that the information is correct, complete and current. We will however request updates at your insurance’s annual renewal.
WHAT WE USE YOUR PERSONAL INFORMATION FOR:
We will only use your personal information for the purpose it was collected.
This may include the following:
• For underwriting purposes, policy issuance, credit reference checks and ongoing administration.
• For assessment and processing of claims.
• To facilitate policy premium collection by insurers, or premium collection agencies.
• To facilitate surveys of your residential or business premises.
• To prevent money laundering.
• To confirm your identity.
• For the purposes of verifying your claims history.
WHO HAS ACCESS TO YOUR INFORMATION?
• Our staff (confidentiality agreements are signed by all).
• Our insurers and Underwriters.
• Surveyors and claims assessors.
• Suppliers and repairers.
NB: In addition to the above we may have to also disclose your information in terms of law and legislation.
HOW WE PROTECT YOUR INFORMATION:
Your information is kept in hard and soft copy. We have implemented the appropriate security measures to protect your data.
OUR BREACH AND INCIDENT MANAGEMENT PROTOCOLS:
If your information is accesses/obtained by an unauthorized party we will;
a) Investigate the breach.
b) Establish the seriousness of the breach (accidental or deliberate)
c) Resolve internally where possible.
e) Follow the necessary steps to resolve the situation.
f) Inform you when a breach is likely to result in a high risk to the rights and freedoms of you the client.
HOW WE DISPOSE OF YOUR INFORMATION:
Your information is held for a period of approximately 5 years, in terms of current legislation, even after termination of our business relationship. Your information will be disposed of according to the storage method used at the time of destruction.
STAFF TRAINING:
Existing staff receive refresher training on the policies and procedures contained in this policy on an annual basis. New staff appointments receive training within the 1st two weeks of their employment.
YOUR RIGHTS OF ACCESS TO YOUR INFORMATION:
You have the right to access the information that we collect from you as well as the right to request that we delete your information. You can contact us on the telephone number or addresses detailed below to request either of the aforesaid;
Information Officer: Judy de Sá
Telephone No: 010 133 0501
Physical Address: Unit 1, 14th avenue center, 42 Kessel Street, Fairland, 2170
Email Address: judy@ethico.co.za
Website Address: www.ethicobrokers.co.za
Should the situation not be resolved to your satisfaction you have the right to complain to the “Information Regulator”. You can file your complaint via our “Information Officer”, who’s contact details are contained in this notice, who will provide you with the statutory form to be completed and will render reasonable assistance to enable you to complete the aforesaid statutory form.
You may also contact the “Information Regulator’s” offices directly. Contact details are as follows;
Name: Advocate Pansy Tlakula.
Telephone No: 012-406-4818
Email address: inforeg@justice.gov.za